iCloud sync doesn’t work

Paste uses iCloud to automatically sync your clipboard history and pinboards across all your devices. It does not require any additional configuration. However, it may require some troubleshooting depending on factors such as your network environment and software configuration.

If Paste doesn’t sync on some or all of your devices, try each of the troubleshooting steps below. After each step, check to see if Paste is syncing with iCloud. If it’s still not syncing, move on to the next step.

Update your software

iCloud sync works best if all your devices are up-to-date and you’re using the latest version of Paste.

Update your devices:

• Update your Mac

• Update your iPhone or iPad

Make sure that you’re using the latest version of Paste.

Check Paste sync settings

Ensure that iCloud sync is enabled in Paste Settings -> Sync on all your devices.

Syncing a large history for the first time

If you’re syncing a large number of items across devices for the first time, be sure to leave Paste open for a few minutes until this initial sync is completed. After the initial sync, Paste will sync much faster on an item-by-item basis.

The time needed to complete the initial sync will vary depending on your internet connection. It might help connect your device to a Wi-Fi network for faster sync.

Check iCloud settings

Open System Settings -> Apple Account and check the following:

• You are signed in with your Apple ID.

• iCloud is enabled.

• Paste is enabled inside the iCloud -> Saved to iCloud -> See All.

If everything looks good but sync still doesn’t happen

1. Make sure you’re using the latest version of Paste on all devices.

2. Try to disable and enable sync again. Do not close Paste until the initial sync is completed.

3. Reset Paste’s iCloud data in System Settings -> Apple ID (your user name in the sidebar) -> iCloud -> Manage (next to the Account Storage) -> find Paste in the list -> Delete from iCloud. Then disable and enable sync on all devices.

4. Contact us and provide the following info:
   • What device and what version of Paste you’re using
   • Error messages from Preferences -> Sync if any
   • Any other useful information or any steps you have performed