Restoring purchases

If Paste fails to detect your subscription, make sure you are logged in with the same Apple ID that you used to purchase the subscription and that the subscription is active in your Apple account subscriptions.

On a Mac, check which copy of Paste you have first. The download button on our website gives you the direct version of Paste, which unlocks with a license key and can’t see an App Store purchase — so Restore has nothing to find in it. Remove that copy from your Applications folder and install Paste from the Mac App Store instead; it picks up the subscription when it launches, with no Restore needed. brew install --cask paste installs that same direct version, so a Homebrew copy has to be replaced too. Switching versions doesn’t delete anything. The two keep their clipboard history in separate places, though, so whether items saved only in the version you’re leaving turn up in the other one depends on iCloud sync having carried them — unlike deleting Paste and reinstalling the same version, nothing here re-downloads on its own.

If the subscription is active but you still can’t access Paste on one of your devices, try the following:

• Make sure your device is connected to the Internet;

• Press the “Restore” button and follow the instructions. It sits under the plan options, on the screen Paste shows when it isn’t unlocked on that device;

• Restart your device and try restoring again;

• Delete Paste and reinstall it from the App Store.

On iPhone or iPad, deleting Paste also removes its local data on that device. If iCloud sync was on, the same content is still in your iCloud and downloads again once you reinstall Paste and turn sync back on — see Uninstall Paste.

This article covers subscriptions bought from the App Store. If you bought Paste directly from our website, see Activate a website (Direct) license. To change your plan, see Manage your subscription.